If your Swan Crossover Hard Floor Cleaner is not charging, please carry out the following checks:
- Check the charger connection: Ensure the charger is securely connected to both the floor cleaner and the wall socket.
- Test the wall socket: Make sure the socket is switched on and working by testing it with another appliance.
- Inspect the charger: Check the charging cable and adaptor for any visible signs of damage. Do not use a damaged charger.
- Clean the charging contacts: Ensure the contacts on both the floor cleaner and charger are clean and free from dust or debris.
- Allow sufficient charging time: Leave the cleaner to charge uninterrupted for the recommended 3–4 hours.
If you have completed these checks and your floor cleaner is still not charging, a replacement battery may be required. Replacement batteries are available through the Swan website.