If your Swan Crossover Floor Cleaner is not charging, please carry out the following checks:
- Ensure the charger is securely connected to both the floor cleaner and the wall socket.
- Check that the wall socket is switched on (if applicable) and working by testing it with another appliance.
- Inspect the charging cable and adaptor for any visible signs of damage.
- Ensure the charging contacts on both the floor cleaner and charger are clean and free from dust or debris.
- Allow the floor cleaner to charge uninterrupted for the recommended charging time before attempting to use it.
If you have completed the checks above and your floor cleaner is still not charging, a replacement battery can be purchased via our website.