If your kettle has power but is not boiling the water, please carry out the following checks:
- Ensure the kettle is filled above the minimum water level and below the maximum fill line.
- Check that the kettle is correctly positioned on the base.
- Make sure the lid is fully closed before boiling.
- Check for excessive limescale inside the kettle. Heavy limescale build-up can affect performance. If required, descale the kettle following the instructions in the user manual.
- Allow the kettle to cool for a few minutes if it has recently been used, as the boil-dry protection may have activated. Once cooled, refill the kettle and try again.
- If you have completed the checks above and the kettle still does not boil, please contact our Customer Service team for further assistance.